Fitzgerald and Long, Inc.  provides system utilities which improve performance and simplify security administration.   FAST automates File Maintenance for the UniVerse and UniData database management systems on both UNIX and Windows.  SENTRY helps you manage system security for the UNIX-based UniVerse, UniData, and PI/open database management systems.

Our company's success has resulted from our strict adherence to the following key principles since we opened our doors in 1984:

	Our products address specific system needs in an efficient, straightforward manner, making them easy to understand and administer.  The product features are powerful, increasing productivity both for the "generalist" and "expert" alike.
	Pricing is tiered, and always based upon the customer's current configuration, with no "re-licensing" fees for future system upgrades.
	FAST: in-person installation and training at the customer site by one of the authors of the products is now available for an all-inclusive fee.  We pay all of our travel expenses in North America.  All questions are answered and a complete understanding of the software is gained "face-to-face".
	SENTRY: in-person installation and training at the customer site by one of the authors of the product is included in the price.  We pay all of our travel expenses in North America.
	If our products do not perform as represented to the complete satisfaction of the customer, we will refund the purchase price in full for the first two months after installation.

What to expect when doing business with Fitzgerald & Long

Our annual maintenance plan allows you access to the most current releases of our software at no additional charge, keeping you up-to-date with the latest changes.

Our UNIX and Windows products are priced according to the number of database users licensed for each system.  Maintenance is additional, paid in advance, and renewable each year.

Fitzgerald & Long values its customers.  We do NOT charge "re-licensing" fees for hardware upgrades or for migration to other supported platforms.  Maintenance fees are "locked in" to the original dollar amount within the same pricing tier, as long as the number of licensed users remains the same and the plan is kept current.  We ask our customers to keep us advised of any changes in their number of licensed users to ensure the correct billing amount for the following year's maintenance, in accordance with the prices in effect at the time of renewal.  If our products do not perform as represented in our User's Guide to your complete satisfaction, we will refund the purchase price.  Refunds within two months of installation are for the full price.  Refunds between two and twelve months after installation are prorated.

Payment terms are Net 14 Days.

We ask that pre-payment is made for all international purchases via wire transfer in US funds to our bank in Colorado.

Installation and Training

A tutorial is part of FAST c/s and is shipped with a "practice" database.  Of course, we are always available to provide a thorough, "hands-on" training session at your site for all versions of FAST.  The cost for this in-person installation and training is $2000 which includes all travel and expenses in North America.  This training includes an in-depth understanding of file structure, file maintenance and fine tuning.  One of the authors of the product will travel to your site, install the software and spend four to six hours training you and your staff; thus assuring you of a working solution to your file maintenance.  By doing in-person installation and training we help you get the most use out of the product in the shortest time.  Any difficulties, questions and/or misunderstandings are dealt with while we are face-to-face.

In-person installation and training is included with the purchase of SENTRY. 

Support and Service

We believe that F&L offers the best service and support to be found anywhere.  Although we do not have a toll-free number and do not guarantee response within any particular time frame, you will find that we will provide a dedicated, sincere effort to resolve the problem or question you come to us with.  We will do our best to help you with any difficulty or question you have, period.

Our maintenance agreement offers you new releases, new documentation and easy migration across all supported platforms and databases.  As long as your maintenance agreement is current, if you buy FAST or SENTRY for database A running on system B, but later switch to database X running on system Z, we will provide the appropriate version of the product free of additional charge.  (Of course, we limit your license to the number of systems for which you purchased the product.)

How to Order

Of course, this is a question we love to answer! 

To order FAST or SENTRY we ask that you:

1. Provide us with a purchase order or other written commitment (a letter will do).
   

2. Sign our license agreement which says that you won't copy the software or put it on other systems without permission.
   

3. Give us some specific information about your system, database, etc.
   

4. Talk with us to arrange a mutually convenient time for the installation and training, if applicable.

We have  made it convenient for you to provide this information through this website.  Click on the  PRODUCTS button on the left, select the version applicable to your site (example:  FAST c/s for UniVerse on UNIX),  go to Place An Order (top green box) and fill in the blanks.  Based on the information you provide, we will create the FAST license/maintenance agreement which you need to PRINT, SIGN and return to us.   We do accept digital signatures.

We are always happy to sell you FAST directly but if you are located in Australia, New Zealand or the Pacific Rim we recommend that you contact Mr. Bob Guthrie at Pick Products. 

Services provided with a maintenance agreement

• Our maintenance agreement is not a warranty.  Our software works, as evidenced by our approximately 3000 customers.  If any customer finds a bug in our utilities we will do our best to fix it, whether or not they have our maintenance agreement in force.
  
  

• The maintenance agreement ensures that our products will continue to be valuable tools in a changing environment.  Some elements of change that your MIS staff have to deal with include:

1. Various releases of the UNIX or Windows operating system
   
   

2. Various releases of the IBM Software databases UniVerse and UniData on UNIX and Windows
   
   

3. Upgrading major hardware platforms

We make periodic enhancements to our products, as opportunities arise and announce them on our website (see NEWS).  Plus, we must make sure that our products function properly on the wide range of hardware, operating systems, and database releases.  Our maintenance agreement offers:

• One year of maintenance coverage.

• The latest release of the product, at No Charge.

• All documentation changes and technical memos, at No Charge.

• Options for use on a disaster recovery systems.

• The latest version of the product, for each supported database on any supported hardware platform that you migrate to, at No Charge.

• You will receive the source code for the product you purchased should we be unable to fulfill our obligations to you.

Of course, you may opt to purchase one of our products without the maintenance agreement, although we would advise against this.  We will still provide fixes for any bugs which might be found.  However, should you later wish to upgrade to a current version of the product you own, or switch to another platform or database, you would have to re-purchase the product at the price in effect at that time based on the number of licensed database users on each system.