Policies Installation Support Ordering Questions Maintenance Policy

Fitzgerald and Long, Inc.  provides system utilities which improve performance and simplify security administration.   FAST automates File Maintenance for the uniVerse and UniData database management systems on both UNIX and Windows NT.  SENTRY helps you manage system security for the UNIX-based uniVerse, UniData, and PI/open database management systems.

Our company's success has resulted from our strict adherence to the following key principles since we opened our doors in 1984:

Our products address specific system needs in an efficient, straightforward manner, making them easy to understand and administer.  The product features are powerful, increasing productivity both for the "generalist" and "expert" alike.

Pricing is tiered, and always based upon the customer's current configuration, with no "re-licensing" fees for future system upgrades.  Maintenance fees are "locked in" to the original dollar amount within the same pricing tier, as long as the plan is kept current.

FAST: in-person installation and training at the customer site by one of the authors of the products is now available for an all-inclusive fee.  We pay all of our travel expenses in North America.  All questions are answered and a complete understanding of the software is gained "face-to-face".

SENTRY: in-person installation and training at the customer site by one of the authors of the products is included in the price.  We pay all of our travel expenses in North America.

If our products do not perform as represented to the complete satisfaction of the customer, we will refund the purchase price in full for the first two months after installation.

What to expect when doing business with Fitzgerald & Long

Our annual maintenance plan allows you access to the most current releases of our software at no additional charge, keeping you up-to-date with the latest changes.

Our UNIX and Windows NT products are priced according to the number of database users licensed for each system.  Maintenance is additional, paid in advance, and renewable each year.

Fitzgerald & Long values its customers.  We do NOT charge "re-licensing" fees for hardware upgrades or for migration to other supported platforms.  Maintenance fees are "locked in" to the original dollar amount within the same pricing tier, as long as the number of licensed users remains the same and the plan is kept current.  We ask our customers to keep us advised of any changes in their number of licensed users to ensure the correct billing amount for the following year's maintenance, in accordance with the prices in effect at the time of renewal.  If our products do not perform as represented in our User's Guide to your complete satisfaction, we will refund the purchase price.  Refunds within two months of installation are for the full price.  Refunds between two and twelve months after installation are prorated.

Payment terms are Net 14 Days.

We ask that pre-payment is made for all international purchases via wire transfer in US funds to our bank in Colorado.

Installation and Training

An on-line tutorial is part of FAST c/s.   Our built-in trainer called the "COACH" walks you through each of FAST's options as you use them.  Of course, we are always available to provide a thorough, "hands-on" training session at your site for all versions of FAST.  The cost for this in-person installation and training is $2000 which includes all travel and expenses in North America.  This training includes an in-depth understanding of file structure, file maintenance and fine tuning.  One of the authors of the product will travel to your site, install the software and spend a good four hours training you and your staff; thus assuring you of a working solution to your file maintenance or system security issues.  By doing in-person installation and training we help you get the most use out of the product in the shortest time.  Any difficulties, questions and/or misunderstandings are dealt with while we are face-to-face.

In-person installation and training is included with the purchase of SENTRY. 

A tutorial is part of FAST c/s.  Our built-in trainer called the "COACH" will lead you step-by-step through each of the FAST c/s processes.  Of course, we are always available to provide a thorough, "hands-on" training session at your site for all versions of FAST.  The cost for this in-person installation and training is $2000 which includes all travel and expenses in North America.  This training is conducted on site so that all questions or unique issues will be resolved while we are face-to-face.  One of the authors of the product will travel to your site, install the software and spend a good four hours training you and your staff; thus assuring you of a working solution to your file maintenance or system security issues.  By doing in-person installation and training we help you get the most use out of the product in the shortest time.  Any difficulties, questions and/or misunderstandings are dealt with while we are face-to-face.

Support and Service

We believe that F&L offers the best service and support to be found anywhere.  Although we do not have a toll-free number and do not guarantee response within any particular time frame, you will find that we will provide a dedicated, sincere effort to resolve the problem or question you come to us with.  We will do our best to help you with any difficulty or question you have, period.

Our maintenance agreement offers you new releases, new documentation and easy migration across all supported platforms and databases.  As long as your maintenance agreement is current, if you buy FAST or SENTRY for database A running on system B, but later switch to database X running on system Z, we will provide the appropriate version of the product free of additional charge.  (Of course, we limit your license to the number of systems for which you purchased the product.)

How to Order

Of course, this is a question we love to answer! 

To order FAST or SENTRY we ask that you:

  1. Provide us with a purchase order or other written commitment (a letter will do).

  2. Sign our license agreement which says that you won't copy the software or put it on other systems without permission.

  3. Give us some specific information about your system, database, etc.

  4. Talk with us to arrange a mutually convenient time for the installation and training, if applicable.

For an easy way to get the ball rolling, go to our  Questions section, fill in the blanks, indicate your interest and we will help you expedite the process.

We have also made it convenient for you to provide this information through this website.  Click on the  PRODUCTS button on the left, select the version applicable to your site (example:  FAST c/s for uniVerse on UNIX),  go to Place An Order (top green box) and fill in the blanks.  Based on the information you provide, we will create the FAST license/maintenance agreement which you need to sign and return to us.   We do accept digital signatures.

We are always happy to sell you FAST directly.  We do have agreements with several companies located throughout the world who represent us.  They may be nearer to you and can help as well:

Where are you located?  Are you in:

Australia, New Zealand, or the Pacific Rim
GA eXpress
Level 3, 14 Rodborough Road
Frenchs Forest, NSW 2086 AUSTRALIA
Phone: +61-29-975-6566
FAX: +61-29-975-3101
Email: cgregan@gaexpress.com.au

South America
Sistran – Argentina
Av.  del Libertador
498 Piso 50 (1001)
Buenos Aires, ARGENTINA
Phone: +54-1-968-5163
Email: sistran@sistran.com.ar

If you are using one of the following applications, your Application Vendor can sell you FAST as well:

Are you a Keystone EDS (Infocel) customer in the United States?
Keystone Information Systems, Inc.
3824 Barrett Dr., Suite 100
Raleigh, NC 27609
Phone: 1-800-866-2686
FAX: 919/785-3381
Email: jkb@keyinfosys.com

Are you an APTRON (AIMS) customer in the United States?
APTRON Corporation
25 Hanover Road
Florham Park, NJ 07932
Phone: 973/822-0700
FAX: 973/822-3234
Email: sales@aptron.com

Does Outlook Solutions represent you in Canada?
Outlook Solutions, Inc.
5 King Arthur's Court, Suite 201
Markham, Ontario L3P 3V4 CANADA
Phone: 905/294-5553
FAX: 905/294-9225
Email: djwood@infinity.net

Services provided with a maintenance agreement

  1. Various releases of the UNIX or Windows NT operating system

  2. Various releases of the Informix Software databases uniVerse and UniData on UNIX and Windows NT

  3. Upgrading major hardware platforms

We make periodic enhancements to our products, as opportunities arise and announce them on our website (see NEWS).  Plus, we must make sure that our products function properly on the wide range of hardware, operating systems, and database releases.  Our maintenance agreement offers:

  1. The most current version of the product, at NO CHARGE.

  2. Any documentation changes or technical memos, at NO CHARGE.

  3. A new version of the product for any supported database on any hardware platform that you might migrate to, at NO CHARGE.  So, for example, if you replace an HP server running uniVerse on HP-UX with a Compaq server running Windows NT 4.0 or above and UniData NT, we will provide a free copy of the UniData NT version of our product for the Compaq.  (This, of course, does not allow for more copies of a product than you have purchased.)

  4. You will receive the source code for the product you purchased should we be unable to fulfill our obligations to you.

Of course, you may opt to purchase one of our products without the maintenance agreement, although we would advise you against this.  We will still provide fixes for any bugs which might be found.  However, should you later wish to upgrade to a current version of the product you own, or switch to another platform or database, you would have to re-purchase the product at the price in effect at that time based on the number of licensed database users on each system.